This is a rant because I need to vent.
Our unit that we bought on 5/4/15 has had several problems;
Leaking kitchen strainers, I repaired and supplied parts for to replace the cheap strainers they used
Leaking Ice maker line, I repaired
Dometic bathroom fan came apart, Heartland supplied parts for I supplied labor
Shocks came apart on the off door side if the unit because they were not installed properly, Heartland supplied parts for, I did labor
Water leak in lower seal on slide that caused water to run behind wall and in to pass through storage on rear bedroom slide, I notified Heartland and repaired with my parts and labor
NOW,
I have a problem I can not fix that happened on 4/21/16 before the warranty was up. I notified Heartland on 4/21/16 and sent pictures. The problem??
Apparently it is standard practice to repair the fiberglass that a) gets damaged by them or b) is delaminated from the manufacturing process ( their words not mine ). Well my rig was one of those that they repaired and the repair cracked through the fiberglass. Now I have had appointments with the dealer to get it fixed and they are dragging their feet. First, even though I sent detailed pictures to Heartland on the 4/21. When I got to the dealer Heartland needed more pictures outside, then they needed more pictures showing the inside, then more of the outside. The problem is they are allowing only 60 days to get the repair done after the warranty ended and I can not get a decision if they will even cover the repair. Now they need more detailed breakdown from the dealer, which he read me 2 days ago.
This rant is because I was supposed to have a decision yesterday morning, and I called yesterday afternoon, they NEVER returned the call, I had to call again and still no decision....
What can I do but sit, wait, till they can see if they can negotiate with the dealer to save themselves a 1/4 hour here or there. My thoughts, I've saved you that more in labor than this job bills for, so fix it!
Thank you for listening, but I needed to vent so I don't have anymore strokes.
Alan
Our unit that we bought on 5/4/15 has had several problems;
Leaking kitchen strainers, I repaired and supplied parts for to replace the cheap strainers they used
Leaking Ice maker line, I repaired
Dometic bathroom fan came apart, Heartland supplied parts for I supplied labor
Shocks came apart on the off door side if the unit because they were not installed properly, Heartland supplied parts for, I did labor
Water leak in lower seal on slide that caused water to run behind wall and in to pass through storage on rear bedroom slide, I notified Heartland and repaired with my parts and labor
NOW,
I have a problem I can not fix that happened on 4/21/16 before the warranty was up. I notified Heartland on 4/21/16 and sent pictures. The problem??
Apparently it is standard practice to repair the fiberglass that a) gets damaged by them or b) is delaminated from the manufacturing process ( their words not mine ). Well my rig was one of those that they repaired and the repair cracked through the fiberglass. Now I have had appointments with the dealer to get it fixed and they are dragging their feet. First, even though I sent detailed pictures to Heartland on the 4/21. When I got to the dealer Heartland needed more pictures outside, then they needed more pictures showing the inside, then more of the outside. The problem is they are allowing only 60 days to get the repair done after the warranty ended and I can not get a decision if they will even cover the repair. Now they need more detailed breakdown from the dealer, which he read me 2 days ago.
This rant is because I was supposed to have a decision yesterday morning, and I called yesterday afternoon, they NEVER returned the call, I had to call again and still no decision....
What can I do but sit, wait, till they can see if they can negotiate with the dealer to save themselves a 1/4 hour here or there. My thoughts, I've saved you that more in labor than this job bills for, so fix it!
Thank you for listening, but I needed to vent so I don't have anymore strokes.
Alan