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ATF: Cyclone - Toy hauler ramp helper springs

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Just discovered (didn't know better) that the helper springs on my tailgate are way too low in tension. The deck weighs probably 100+ lbs when trying to raise/lower it. My wife suffered a 10% compression fracture to her L1 vertebra Friday. She unlatched the tailgate & it fell on her. We spent the day in the ER & paid $750 in copay/deductible to be told she must suffer through it. She can barely walk or stand up. I have injured both elbows & my right shoulder trying to operate this tailgate.
How much weight should the user encounter when raising or lowering the tailgate?
I witnessed another camper raise his tailgate with his left hand last week. That's the first time I realized we had a problem.

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